Platform
Put your store on your customers' phones.
Account customers open invoices, read statements, pay a balance, and set the statement to pay itself. Free, connected to your POS, and nothing for your team to manage.
See the Customer App
Stop fielding the calls the app can answer
They have a way to always see it, so they don't have to be calling us: "Hey, what's my account?" It's there.
Oakes Home Supply
Why we built it
- Half the calls are the same two questions. Store after store told us the same thing, the majority of the calls each day are "what do I owe" and "send me that invoice," and those same stores said that if their customers could check for themselves, they would.
- The more transactions coming in, the better. Operating 24/7 isn't possible for independent store owners, so when the doors closed, sales used to stop. Online orders keep those transactions flowing, minimizing your contractors' time away from the job and freeing your staff to help others.
- Rundoo already had the account. The balances, invoices, pricing, and catalog already live in the system that you run your counter on. Sharing that information with your customers is beneficial for all.
Why it matters
- When customers answer their own questions, your team can focus on making the next sale.
- When contractors order after hours, your morning rush becomes a simple pickup line, freeing your staff to focus on new business.
- Every payment and every order lands in the same system your team already works in, so nothing has to be reconciled by hand.
Give customers the account, and take back the phone
The app hands customers their balance, invoices, and your catalog. Your store keeps control of accounts, terms, pricing, and stock.
See it and pay it
Contractors check what they owe and pay it from the truck or the jobsite, without calling the counter to read it to them.
Every balance and invoice, in their pocket
The balance breaks into the same buckets as your receivables: current, 1 to 30, 31 to 60, 61 plus, finance charge, and credit. Open invoices, statements, and full payment history sit right beside it.
Pay the statement, the whole balance, or hand-picked invoices
A customer pays the statement balance, the total balance, or invoices they pick. They pay by saved card, new card, or bank account over ACH.
Autopay the statement, on statement day
A customer can opt in to pay the statement balance automatically on statement day, from a saved card or bank account. Routine months settle themselves, and your team works only the exceptions.
Your surcharge rules travel with them
Add a card surcharge and a customer paying by card sees the same card fee they would at the counter. A bank payment over ACH carries no surcharge. Nothing about the total is a surprise.
Order Ahead
The app is also where customers shop. The contractor who used to call the counter at opening builds the order the night before and picks it up on the way to the job.
Their catalog, at their price
Customers shop using their custom account pricing, and you control their view of live inventory. Past orders are saved, allowing repeat buyers to reorder instantly from their history.
An order with the PO and the job already on it
Customers submit pickup orders tagged with their PO and job. The order instantly hits your Online orders tab and printer. Rundoo texts the customer when it's ready, and you take payment at pickup.
Land it back in your counter
Every payment and order lands back in the system you check customers out on, where your team preps the order for pickup and every payment is already posted to the ledger.
Payments post like a counter payment
App payments post to Receivables exactly like counter payments, requiring no manual reconciliation.
No separate data to sync
The account your customer sees in the app (their balance, their invoices, their statements) is drawn straight from the records your team uses at the counter.
Every store they buy from, one app
A contractor who shops several Rundoo stores switches between those accounts in one app. Signing in is a phone number and a texted code, so there is no password to reset.
The same store is on the web too
One online store, two front doors. Your catalog is also available on the web with no download required, helping new shoppers instantly discover your store.
See Rundoo e-commerce →How this compares
Letting an account customer see a balance and pay it online is not rare, so this is not about whether the others can do it. It is about how many separate systems you stitch together to get there, and what your customer signs into once the demo is over.
Bolt-on bill-pay and payment portals
Billtrust · Versapay · your processor's invoice-pay page
What they leave to you
- They show an invoice and take a payment, and that is all. No catalog lives inside, so a customer cannot place the next order.
- The portal sits beside your counter, so every payment gets reconciled back to the ledger by an integration or by hand.
- It is a second platform with its own subscription, stacked on the system you already pay for.
- The big names, Billtrust and Versapay, are built for mid-market AR departments, not a supply counter.
How Rundoo handles it
- Balance, payment, and the next order live in one app, because they already live in your counter.
- A payment posts to the customer's ledger the instant it clears, with nothing to reconcile.
- It is part of Rundoo at no extra charge, and the customer's download is free.
Other providers
- Billtrust
- Versapay
Your POS's own customer portal
Epicor Eagle · ECI Spruce · Paladin · RockSolid MAX
What they leave to you
- Account customers can pay online in Eagle eCommerce, Spruce eCommerce, PaladinShop, and RockSolid MAX, so treat that as table stakes.
- Their storefronts give a customer somewhere to shop, but the photos, descriptions, and spec sheets are yours to write and keep current.
- Each opens as a website with a password to remember, and none auto-pays the statement balance on statement day.
How Rundoo handles it
- The Customer app is part of the same platform as the counter, drawn straight from your records.
- Catalog content is supplied with the product, so the shelf comes filled in rather than waiting on you.
- Sign-in is a phone number and a texted code, and the statement can pay itself on statement day.
See the switch guide
Ask yourself these questions
Whether or not Rundoo is the answer, these are the questions worth answering before you decide how your account customers reach you.
How many calls a day does your counter take that are really just "what do I owe, and can you send me that invoice?"
When a customer wants a copy of a statement or an old invoice, who pulls it, and how long does that take before it is back in their inbox?
Today, how does an account customer actually pay you: a check in the mail, a card read over the phone, or a drive to the counter?
If a contractor wanted to place a pickup order at six in the morning, what would you tell them to do?
Are you paying extra every month for an online-payment or bill-pay add-on, on top of what you already pay for your system?
When a contractor pays without being in the store, how does their balance look on your end, and who reconciles this against your books?
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Read storyFrequently asked questions
Does the app cost my customers anything?
Is autopay the customer's choice or mine?
Will a customer see their contractor pricing?
What happens to a pickup order they place?
Do payments in the app stay in sync with my books?
Does my card surcharge apply in the app?
See the Customer App with Rundoo
Book a demo and we will show how balances, statements, payments, and pickup orders reach your customers and land back in your POS.