Common questions

No, it is a straightforward annual agreement, and you see every term in writing before you decide. It renews each year unless either side gives 30 days' written notice before the term ends, so renewal is never a surprise. On your demo call we walk through the exact terms and pricing for your store, with no pressure and no fine print.

Most stores go live in 3 to 6 weeks, and you can switch any time of year. You are paired with a dedicated implementation manager who handles the migration and stays with you through go-live and the weeks after. Brandon Berry at Berry's Hardware in Dumas, Arkansas went live on schedule even after the roof of his building partially collapsed mid-implementation, and in his words, "The implementation team was phenomenal."

Almost all of it comes over: your products and catalogs, customers and contractor accounts, AR balances, special pricing tiers, statement settings, and tax-exempt IDs. We time the final data pulls so there is no gap in your charge accounts when you go live, and your implementation manager confirms the numbers with you before launch. If you are coming off a particular system, we probably have a switch guide that spells out what moves over.

Most staff are comfortable at the counter within a shift or two, because Rundoo is built to be learned on the job. The everyday workflows minimize manual typing and work the same way in a browser or on the Staff app, so a new hire is onboarding to one simple system instead of a binder full of quirks.

If it runs a modern web browser, it runs Rundoo, so most of the tablets, laptops, and desktops you already own will work. The one piece we provide and configure is the Stripe card reader for in-person payments, and if you take cash you will want a compatible receipt printer (Star models with CloudPRNT) plus a cash drawer that pops through it. The whole Web App and POS runs in the browser, so there is no server to buy or babysit.

You keep checking out customers, because the Web App and POS runs in any browser, including on a phone over cellular, so a dropped store wifi does not stop the counter. Your data lives in the cloud, so it is always safe and never trapped on one machine, and for stores in spotty-connectivity areas your implementation manager maps a backup plan before go-live.

Yes, every live store has a dedicated support contact, same-day answers to most questions, and our help docs at rundocs.com. Your implementation manager does not vanish at go-live either, and you can see how our support team is set up before you ever sign. They stay with you through your first full business cycle, so you are never left figuring it out alone.

We set it up with you during onboarding, connecting or creating your Stripe account and handling the integration end to end. Card data is tokenized and kept off your network, which is what shrinks your PCI paperwork, and your implementation manager walks the whole setup so nothing about payments is guesswork. Rates are scoped to your store's volume, and the pricing page explains how.

Yes, Rundoo includes integrated payments through Stripe, with ACH available for your high-volume contractor accounts. ACH keeps fees down on the large contractor invoices, and autopay on monthly statements ends the end-of-month chase that eats staff time. Your rep walks through your exact card and ACH rates on a written rate sheet during your demo call, with no verbal estimates, and the pricing page explains how they are scoped.

You own your data, and it is exportable any time, in any format, through the report builder. It lives in encrypted, PCI-compliant cloud infrastructure we operate, and because card data never touches your network your PCI scope drops to a 3-page form instead of the 26-page one. There is more on how we keep it stable, secure, and private.

Most likely yes. Rundoo integrates natively with vendors and buying groups including Benjamin Moore, Orgill, Emery Jensen, AllPro, House Hasson, Blish-Mize, and Lancaster, and Do It Best and True Value stores have a basic integration today. We add new vendor catalogs regularly, so check the partners page or ask your rep about timing if yours is not on the list yet.