Why Rundoo

Support that answers.

When you call Rundoo, you reach real people who have worked behind counters like yours, and most issues get resolved the same day you call. Choosing a POS provider is choosing a partner first and a product second, and we answer the phone.

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The Rundoo team gathered together in front of the Rundoo wordmark on the office wall, more than a dozen people smiling, several wearing blue Rundoo shirts

A partner first, a product second

Our focus at Rundoo is to ensure you are supported every day. When you need help, you reach real people who are experienced in handling a wide variety of issues, most of whom have worked behind the counter in a store just like yours.

Common frustrations with other systems What you get with Rundoo
  • You call and land in a chat window or a ticket queueOr a phone tree that promises a callback
    Reach a real person when you callA US team who have worked behind a counter
  • Issues sit in the queue for daysSometimes a full week before anyone looks
    Most issues resolved the same dayNot a week sitting in a queue
  • Support billed per call or per hourOr quietly added to your next invoice
    Support is included, never per callPart of Rundoo, not the next invoice
  • You set it up yourselfOr pay for a separate implementation project
    A dedicated implementation managerThrough go-live and the weeks after
  • Pulling and cleaning up your old data is on youOr it is a paid migration
    We migrate your data for youWe pull it out of the old system and clean it up
  • Built by people who have never worked a counter
    Built by people who haveEvery Dooer works a week in a store
  • Feature requests disappear into a gated portalOr a roadmap that barely moves
    A public ideas board the whole team readsAnd we act on what you ask for
  • Getting the latest features means a paid upgradeStay on your version and support for it runs out
    Always on the newest version, automaticallyEvery store gets each update the moment it ships

See the switch guides

See how switching works →

Frequently asked questions

What is Rundoo's customer support like?
When you call Rundoo, you reach real people who have worked in supply stores like yours, and most issues get resolved the same day you call.
Do I pay extra for support?
No. Support is part of Rundoo, not a per-call charge or a paid add-on.
Will someone help me migrate my data and go live?
Yes. As soon as you sign, you are paired with a dedicated implementation manager who handles the migration and stays with you through go-live and the first weeks after. See how switching works.

Talk to a real person

Book a demo and meet the team that would have your back after you switch.

Book a demo