Switching to Rundoo

Switch from Lightspeed

Stop living with workarounds. Your store deserves a system built for supply stores.

Alan Chan Product Manager

Side by side

Charge accounts without the workarounds.

Aging, terms and statements on one screen. Plus payments applied to the invoices you pick and an app that contractors can pay from.

Lightspeed's customer list with one account expanded, showing the account balance, whether an account balance is allowed, total spent and the last twelve months, above a two-column history listing one balance per calendar month, and an action column offering edit, print, view sales, pay account balance and delete. Five customer names and their phone numbers are covered by grey blocks. — **“[Lightspeed] didn’t have any way of doing statements. So handing [customers] sixty receipts and saying, hey, this is what you owe, get a calculator and add that up, it’s just not rational.”** Nicole Patterson, owner of S&T Farm Supplies in Hot Springs, Arkansas, who switched from Lightspeed X-Series to Rundoo.

The same job in Rundoo: one contractor's account showing terms, credit limit and pricing tier, an aging strip splitting the balance into current, 1-30, 31-60 and 61-plus days alongside the finance charge, and each invoice with the amount still outstanding. — **“We’ve got a couple of customers who, as soon as we deliver, immediately just log in, click, and pay. Where before, they would be three months behind.”** Nicole Patterson, S&T Farm Supplies.

Why stores switch

Three reasons stores make the move.

Rundoo's pricing tier settings, reading thirty active pricing tiers, each listed with a name, a manual or rule-based type and a rank, including MSRP as the default, Retail, Standard Discount, Contractor, Painter and Employee Discount.

Price tiers built in

Set a tier once and every customer on it gets that price at the counter, on every product.

Rundoo's statement runs screen, listing each monthly run with its period, the date it was sent and how many statements it generated, above a notice that this month's run is ready to send.

Statements in one run

Every account billed in one go, on the cycle you set, not a stack of receipts per customer.

The Rundocs knowledge base home page, with a search box, topic links covering the point of sale, accounts receivable, inventory, pricing and support, and a footer giving a phone number and email address for support.

Support that’s there for you

Search the answer yourself in the Rundocs, or call a US-based person who has worked a supply counter.

Feature comparison

What you keep, and what changes.

Rundoo	Lightspeed
Purchasing — reorder points, suggested orders and receiving	Purchasing with reorder thresholds and suggested products
Multi-location — stock, transfers and per-location pricing, with no cap on products per store	Multi-location stock and transfers
Inventory counts — scan the shelf and keep selling while you count	Inventory counts you can scan or key in
Reporting — a deep library of built-in reports Ask Rundoo in plain English for anything not on the list.	Reporting — a library of built-in reports and dashboards
Card payments — card, cash, check and ACH at the counter, on one merchant account	Integrated card payments
End of day — a daily dashboard with every tender method, deposits and payments by department	End of day reporting and register close
Sell online — an online store that sells from the inventory you already run	Lightspeed eCom
QuickBooks sync — sales, payments, and receivables post automatically	QuickBooks integration
Charge accounts — aging, statements and finance charges, with payments applied to the invoice you choose	A running balance, and a payment lands on the account rather than on an invoice
Loyalty points — set what a point earns and what it is worth, redeem for a discount at the register, and leave out the customers and products that should not earn them	Loyalty is basic, and stores bolt on a third-party program
Brand programs at the register — Astro Loyalty for pet and feed, Orgill FanBuilder and Benjamin Moore Contractor Rewards on the same ticket	Brand programs run on a second device
Support included — US-based, 96% of cases resolved within 24 hours	Finding someone who knows it is the project
Vendor catalogs and EDI — item numbers, costs and price updates come down the wire	Orders go out by email or text, and the confirmation comes back the same way
Customers pay online — see the balance and the aging, pay from a phone	No comparable customer portal

Data migration

What we bring over from Lightspeed

✅ Products and pricing

✅ Customers and contacts

✅ Sales history

✅ Vendors and vendor catalogs

✅ Inventory and costs

✅ Special pricing tiers

✅ Customer balances

✅ Tax-exempt IDs

Success stories

Stores that switched from Lightspeed

S&T Farm Supplies

Hot Springs, Arkansas

Sixty receipts a month became one statement.

Read their story →

B-Town Plumbing and Electrical Supply

Berryville, Arkansas

Eight thousand items, scanning correctly on opening day.

Read their story →

Rundoo is purpose-built for farm & feed stores, lawn & garden stores and hardware stores. See the ROI of switching.

The process

How switching works

You get a person

As soon as you sign, you're paired with a dedicated implementation manager who has real experience working in supply stores.

We migrate your data

Everything Lightspeed will give us, and you see it first.

Training and go-live

Your team gets hands-on training sessions before go-live day, and your implementation manager stays with you through the first weeks to make sure everything runs smoothly.

Want the full story? Read our deep dive on what happens when you switch, or the ROI of switching.

Frequently asked questions

What does Rundoo cost?

You pay one subscription that covers the software, support, updates and hosting, and there is no cap on how many people use it. What you pay depends on how many locations you have, so book a demo and we will quote your store.

Can I keep my card reader?

You can keep it if you run the Stripe WisePOS E or S710. It is the same reader we ship, so there is no new hardware to buy. Our team resets it with you and pairs it to Rundoo during setup.

Can I sell online?

Yes, and it is included in your subscription. Rundoo comes with an online store that sells from the same inventory your counter sells from, so a product goes online as soon as you mark it sellable. If you would rather keep the storefront you already run, direct connections to Shopify, WooCommerce and other e-commerce platforms are on the way. Most systems charge for the web store and charge again for the connector to it. There is more on the e-commerce page.

Do you have a loyalty program?

Yes. Customers earn points on what they spend, and you set how many points a dollar earns and what a point is worth. They redeem for a discount at the register. You can leave out the customers and products that should not earn points, grant points by hand, and set them to expire. Rundoo also runs the brand programs your customers already belong to, including Astro Loyalty for pet and feed stores, Orgill FanBuilder and Benjamin Moore Contractor Rewards, so the punch and the reward land on the same ticket as the sale.

Who do I call when something breaks?

You call Rundoo directly. Support is US-based and included in your subscription, and we resolve 96% of cases within 24 hours. There is no separate support contract to keep current and no reseller in between.

How long does the switch take?

Most stores take about one month. You have four planning meetings, one a week, and then training and go-live. Some stores have done it in a week, and large multi-location rollouts take longer.

How long before my staff can use it?

Training is four short sessions. We train your admin first, everyone practices in a sandbox before go-live, and your implementation manager is with you on the day.

Does Rundoo work with QuickBooks?

Yes. Rundoo syncs to QuickBooks Online automatically, and for QuickBooks Desktop it exports on a schedule that you import into QuickBooks. Either way you keep QuickBooks for your accounting and payroll.

Ready to make the switch?

Book a demo and we'll walk you through exactly what the transition from Lightspeed looks like for your store.

Book a demo