B-Town Plumbing and Electrical Supply

When school lets out at 3:30, Tilenna Hill heads for the counter.

She's starting her sixteenth year as an elementary school teacher, kindergarten through fourth grade computer science, plus a community service class for the older kids. Then she drives to the store she owns with her husband and stays until the day is wrapped up.

Jason Hill is a master plumber who has held his license for more than twenty years. He spent a decade of that teaching construction technology to high school students, plumbing, electrical, masonry, cabinetry, before moving into industry. When neck trouble made a career of crawling under houses look like a bad long-term plan, his father stepped in with an offer. Jason's parents own a plumbing and electrical supply store just west of Berryville, and they've run it since the early 2000s. Come work at the store, his father said. Being a plumber is a completely different thing from owning a business, and there was a lot to learn.

Then a building in Berryville became available. It had housed a supply business that closed its doors a couple of months earlier, and the Hills decided the timing was right.

"We thought, hey, we might as well, and we hopped on it. My father-in-law and my mother-in-law have been here with us every step of the way. They've been absolutely amazing, and we definitely could not have done it without them."

They took over the closed business and rebranded all of it with a new name and a new logo, and they kept the family's decades of knowing what a plumber standing at a counter actually needs.

What seemed like a gazillion demos

One decision was made before the doors opened. The store would run on a modern point of sale. They started checking out different systems and sat through what seemed like a gazillion demos, doing the homework the long way with pros and cons for every system on the list.

Then, late in the process, one of their vendors mentioned one more name they hadn't looked at yet. They booked a demo with Rundoo, and it has been history since. Nothing else seemed as easy or as user friendly, and Tilenna loved the interface, the simplicity, and the permissions.

They loved how their questions got answered, and that sealed the deal for them, not any specific feature list.

"Every question that we asked, you had an answer, and it was a very simple answer. This is what it is. You didn't try to sell us something that we didn't need."

Scan a coupling, get a washer

The setup was not all smooth, and Tilenna doesn't pretend otherwise.

The inventory file that came with the purchase of the closed business turned out to be a mess. When it was loaded into the system, the UPCs didn't match the products, so an item might scan as a coupling and ring up as a washer.

The bad file pushed the go-live date more than once. They had their hearts set on opening the system on July 1, and when the inventory problem surfaced, they knew that wasn't going to happen. She calls that stretch disheartening, and getting the rest of the inventory in and priced was the biggest struggle of the whole project.

The fix came from the family. Her implementation manager remembered that Jason's parents ran a supply store, asked whether their inventory could help, and it could. The in-laws' catalog, roughly eight thousand items built up over two decades in the same trade, was loaded into B-Town's system, and suddenly most of what the Hills stocked scanned correctly.

"My in-laws had everything. They saved the day there."

The catalog didn't cover everything, though. B-Town's showroom floor is about three times the size of the family store, so the Hills knew they'd be adding items and setting prices for a while yet. And because one of their biggest vendors is Blish-Mize, Rundoo's integration picks up new inventory as their orders come in.

Through all of it, the late-night questions got answered. There were times Tilenna would email or text a question late at night and hear back right away, with a don't panic and the exact thing to do next. In her words, she could not have asked for a better implementation specialist.

The store went live on Rundoo on July 22, 2026.

The call from a store they'd never met

A month in, the Hills are running a supply store on top of two other careers, which makes the small automatic things matter. Tilenna checks how the day went in the reports, and the system texts her when her prices change, which she rates as fantastic.

The clearest sign of how they feel about the switch came from a phone call they never expected. Someone starting a business, a store the Hills had never heard of, called B-Town out of the blue. One of their shared vendors had passed the name along, and the caller wanted to know what the new store in Berryville thought of its point of sale. The Hills told them it's the best thing ever, so user friendly and so easy to train other people on.

Tilenna has the same advice for any store owner who assumes a real system means weeks of pain. The big misconception, she says, is that any point of sale system is going to be a lot, when really a good thirty-minute session in the program has you checking people out and doing all the things.

Asked at the end what else there was to say, Tilenna went back to how the whole thing came together, the store, the timing, the system.

"Everything just seemed so seamless. If God opens these doors and points us in this direction, that's where we go. We just felt like all the signs were pointing to where we needed to be. And so that's what we did."