Switching to Rundoo
Switch from NCR Counterpoint
Charge accounts, vendor ordering, and reports in a browser with support included.
Side by side
Everything your store needs, in a cleaner, faster experience.
Counterpoint puts every job a few screens deep. Rundoo puts it on one page.
NCR Counterpoint
Rundoo
Why stores switch
Three reasons stores make the move.
Run your store from anywhere
Check reports, orders and inventory from home, the sales floor, or your phone.
Get reports without a report writer
A new report in Counterpoint means Crystal Reports, SQL or a call to your reseller. Just ask Rundoo in plain English instead.
Send statements in one run
Contractors see their balance and aging, and pay on their phone.
Feature comparison
What you keep, and what changes.
| Rundoo | NCR Counterpoint |
|---|---|
| Charge accounts — statements, aging, credit limits, finance charges | Charge accounts with statements and aging |
| Vendor ordering — POs, receiving, EDI | Vendor ordering and receiving |
| Multi-location — stock, transfers and per-location pricing | Multi-location stock and transfers |
| End of day — a daily dashboard with every tender method, deposits and payments by department | End of day — Z and X tapes |
| Reporting — a deep library of built-in reports Ask Rundoo in plain English for anything not on the list. |
Reporting — a deep library of built-in reports Anything not on the list needs Crystal Reports or SQL. |
| QuickBooks sync — sales, payments, and receivables post automatically | QuickBooks sync, through interface distributions |
| Sell online — an online store included in your subscription, selling from the inventory you already run Or connect the storefront you already run. |
E-commerce is a paid add-on, and older versions need an upgrade first |
| Loyalty points — set what a point earns and what it is worth, redeem for a discount at the register, and leave out the customers and products that should not earn them | Loyalty is a paid add-on |
| Brand programs at the register — Astro Loyalty for pet and feed, Orgill FanBuilder and Benjamin Moore Contractor Rewards on the same ticket | Brand programs run on a second device |
| Updates included — every store runs the current version | Upgrades are a project you pay for |
| One subscription — software, support and hosting, no cap on users | Separate bills for licence, support, hosting and backups |
| Support included — US-based, 96% of cases resolved within 24 hours | A support contract to keep current, often through a reseller |
| Open it anywhere — any computer or phone, nothing installed | A Windows app, and remote desktop to work from home |
| No server — nothing to host, patch or back up | A server in the store, with a nightly post to stay out of |
| Customers pay online — see the balance and the aging, pay from a phone | No customer portal |
Data migration
What we bring over from NCR Counterpoint
Products and pricing
Customers and contacts
Sales history
Vendors and vendor catalogs
Inventory and costs
Special pricing tiers
Customer / AR balances
Statement settings
Tax-exempt IDs
The process
How switching works
1
You get a person
As soon as you sign, you're paired with a dedicated implementation manager who has real experience working in supply stores.
2
We migrate your data
Everything NCR Counterpoint will give us, and you see it first.
3
Training and go-live
Your team gets hands-on training sessions before go-live day, and your implementation manager stays with you through the first weeks to make sure everything runs smoothly.
Want the full story? Read our deep dive on what happens when you switch, or the ROI of switching.
Frequently asked questions
What does Rundoo cost?
You pay one subscription that covers the software, support, updates and hosting, and there is no cap on how many people use it. What you pay depends on how many locations you have, so book a demo and we will quote your store.
Can I sell online?
Yes, and it is included in your subscription. Rundoo comes with an online store that sells from the same inventory your counter sells from, so a product goes online as soon as you mark it sellable. If you would rather keep the storefront you already run, direct connections to Shopify, WooCommerce and other e-commerce platforms are on the way. Most systems charge for the web store and charge again for the connector to it. There is more on the e-commerce page.
Do you have a loyalty program?
Yes. Customers earn points on what they spend, and you set how many points a dollar earns and what a point is worth. They redeem for a discount at the register. You can leave out the customers and products that should not earn points, grant points by hand, and set them to expire. Rundoo also runs the brand programs your customers already belong to, including Astro Loyalty for pet and feed stores, Orgill FanBuilder and Benjamin Moore Contractor Rewards, so the punch and the reward land on the same ticket as the sale.
Who do I call when something breaks?
You call Rundoo directly. Support is US-based and included in your subscription, and we resolve 96% of cases within 24 hours. There is no separate support contract to keep current and no reseller in between.
How long does the switch take?
Most stores take about one month. You have four planning meetings, one a week, and then training and go-live. Some stores have done it in a week, and large multi-location rollouts take longer.
How long before my staff can use it?
Training is four short sessions. We train your admin first, everyone practices in a sandbox before go-live, and your implementation manager is with you on the day.
Do I have to buy NCR's upgrade first?
You only need it if you stay with Counterpoint. NCR sets the date and the price, and taking cards through Counterpoint means keeping current with their upgrades. If you move to Rundoo, you stop paying for them.
Does Rundoo work with QuickBooks?
Yes. Rundoo syncs to QuickBooks Online automatically, and for QuickBooks Desktop it exports on a schedule that you import into QuickBooks. Either way you keep QuickBooks for your accounting and payroll.
Ready to make the switch?
Book a demo and we'll walk you through exactly what the transition from NCR Counterpoint looks like for your store.
