Implementation Manager

Location

Remote

Employment type

FullTime

Department

CX

Compensation

$86K - $107K

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About Rundoo ℹ️

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

What you’ll do as an Implementation Manager at Rundoo 🗒️

  • Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.

  • Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.

  • Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

Requirements ☑️

  • Excellent communicator with a track record of building strong, consultative customer relationships

  • Experience in project management with exceptional attention to detail

  • Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.

  • Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning

  • Valid U.S. driver’s license

  • Comfortable with travel

    • At maximum: 1-2x a month, 1-3 days at a time

Bonus points 🌟

  • Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.

  • Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.

  • Prior experience in education.

  • Experience driving change with customers adopting new workflows or systems.

Compensation 💵

  • Base Salary: $86k - $107k (based on geography)

  • Equity package of $16k

About the team 👥

  • Leigh - Former high school math teacher who has applied their love of teaching to the implementation space. Avid concert goer and traveler!

  • Jason - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo.

  • Viviana -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years.

  • Humberto - Business and Information Technology specialist with 8 years of hardware store and ERP system experience.

  • Lej - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation.

Additional Rundoo Team Members you’ll be working closely with:

  1. Vidhan (Head of Product)

  2. Matt (Head of Sales)

  3. Claire (Head of Client Success)

  4. Robbie (Client Success Manager)

Interview Process 🎤

  1. Intro Call (20 minutes, remote) – An introductory call with Amanda to learn more about each other.

  2. Round 1 (30 minutes, remote) – Resume and discovery interview with Leigh, focusing on how you interact with clients and handle live, client-style questions.

  3. Round 2 (2 hours, remote - potential for in person if it’s local to Redwood City / Chicago) –

    1. Session Agenda:

      1. Meet the team - Meet with Leigh and Matt (Head of Sales)

      2. Activities

        Part 1: Simulate a sales → implementation handoff call

        A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients.

        Part 2: Product Training

        We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed.

      3. Coffee / meal with the team (if in person)

  4. Final Call (15 minutes, remote) – Conversation with our CEO, Nick.

  5. Reference check

  6. Offer

About our founders 🌲

  1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

  2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

How we've fundraised 💰

We've raised $18m across three rounds:

  1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

  2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

  3. An $11m series A led again by Bessemer and CRV.

Benefits 🏋️

  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)

  • 401k with Betterment

  • Unlimited PTO with 10 company paid holidays

  • Daily team lunches for those in office

  • Learning materials and audiobook subscriptions

  • Dog-friendly office

Apply