# Switch from NCR Counterpoint to Rundoo

> https://rundoo.ai/switch/counterpoint/

Switching to Rundoo

# Switch from NCR Counterpoint

Counterpoint is a feature-rich but client-based system that you usually buy through a reseller, where custom reports take Crystal Reports and SQL knowledge and support can come as a per-call charge. Rundoo is cloud-native, you talk to us directly, and the reports come back in plain English.

Why stores switch

## What stores switching from NCR Counterpoint love

Here is what tends to matter most to stores comparing Counterpoint with Rundoo.

**Cloud-native, not a hosted client.** Counterpoint runs as client software, and its cloud option is closer to a hosted server than a true web app. Rundoo lives in the browser, so you can open your store from a laptop at home, your phone on the floor, or any register, with nothing to install.

**You talk to us, not a reseller.** Counterpoint is sold and supported through resellers, and support often arrives as a per-call charge. With Rundoo your support is included, and you are talking to people who have actually worked in stores like yours.

**Reports in plain English, not Crystal Reports and SQL.** Pulling a custom report in Counterpoint usually means Crystal Reports and SQL. In Rundoo you can ask "which products lost margin last month?" and get the answer in seconds, behind the same purple button on every screen.

**Built for supply stores, with the vendor groups you rely on.** Counterpoint is a general retail platform. Rundoo is built only for independent supply stores, and we integrate with the manufacturers, distributors, and buying groups you already buy through.

Data migration

## What we bring over from NCR Counterpoint

When you move from NCR Counterpoint, our data team migrates what your export contains, products, customers, sales history, and more, and your implementation manager confirms exactly what comes over for your store before go-live.

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Products and pricing

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Customers and contacts

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Sales history

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Vendors and vendor catalogs

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Inventory and costs

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Special pricing tiers

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Customer / AR balances

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Statement settings

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Tax-exempt IDs

The process

## How switching works

1

### You get a person

As soon as you sign, you're paired with a dedicated implementation manager who has real experience working in supply stores.

2

### We migrate your data

Our data team handles the migration, pulling whatever exists from NCR Counterpoint into Rundoo. Your implementation manager walks you through reviewing it, and we fine-tune from there.

3

### Training and go-live

Your team gets hands-on training sessions before go-live day, and your implementation manager stays with you through the first weeks to make sure everything runs smoothly.

Want the full story? Read our deep dive on [what happens when you switch](/insights/switching/index.md), or the [ROI of switching](/insights/roi-of-switching/index.md).

## Frequently asked questions

Is Rundoo a good alternative to NCR Counterpoint?

Rundoo is the AI-first POS built specifically for independent supply stores. It brings the point of sale, inventory, payments, accounting, and customer accounts into one system, with Rundoo AI on every screen and unlimited users for one price. Stores switch to Rundoo from NCR Counterpoint to get a modern, cloud-based system built for the way supply stores actually work.

How long does it take to switch from NCR Counterpoint to Rundoo?

It depends on your store and the time of year. Many stores plan their go-live for a slower season, and some sign on months ahead of the switch. You are paired with a dedicated implementation manager who handles the migration from NCR Counterpoint and stays with you through go-live and the first weeks after.

Will my charge balances and accounts come over from NCR Counterpoint?

Yes. We map your contractor accounts, AR balances, special pricing tiers, statement settings, and tax-exempt IDs as part of the migration from NCR Counterpoint, and final pulls are timed to prevent any gap in customer charges.

Does Rundoo work with my vendor catalog?

Rundoo integrates natively with Benjamin Moore, Orgill, Emery Jensen, AllPro, House Hasson, Florida Hardware, Bradley Caldwell, and NHPA. We add new vendor catalogs regularly, so ask us about timeline if yours is not listed.

## Ready to make the switch?

Book a demo and we'll walk you through exactly what the transition from NCR Counterpoint looks like for your store.

[Book a demo](/signup/index.md)

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