# Purcell's Wallpaper & Paint Co > https://rundoo.ai/clients/purcells/ Paint # Purcell's Wallpaper & Paint Co Todd Halbig started sweeping Purcell's floors at 16 and ended up owning the place. Why a paint store built on new technology chose Rundoo. Location DeWitt, New York Previous POS [Decor Cloud](/switch/decor-cloud/index.md) Suppliers [Benjamin Moore](/partners/benjamin-moore/index.md), [AllPro](/partners/allpro/index.md), PPG, True Value ![Purcell's Wallpaper & Paint Co](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/clients/purcells-golive.jpg) Todd Halbig was 16 when he walked into Purcell's looking for work, and the first answer he got was no. "We don't need you," said Big Rich, one of the four Purcell brothers who had incorporated the paint store decades earlier, and that was nearly the end of the story. Todd was on his way back out the door when another brother, John Purcell, called after him. "No, no, no, come back." Todd started sweeping floors and stocking shelves as a teenager, and he owns the place now. ## A respected address in central New York He was shy and quiet in those first years, head down, a little intimidated by the older staff who always seemed to be busy and in a hurry. Purcell's ran three stores at the time, and working there carried weight in the community, because jobs where a person could work hard and make a good living were not lying around. Todd got to know the family, all of them involved in the business and all of them kind, and he was proud to be part of it. ## From sweeping floors to signing the papers Through college he worked summers and weekends and any other hour they would give him. The plan on paper was exercise physiology, but the paint store kept winning, mostly because of the physical side of the work and the way no two days in it looked alike. In time, Todd and John bought out the founding brothers, and later Todd and Neal Purcell bought out John. Owning a business of this age carries a weight that hired hands never have to feel, and getting to this point has been a rewarding stretch of road. ## First in the country with a photospectrometer Purcell's has a long habit of buying the new thing before the rest of the industry has finished arguing about it, which is how a family paint store in central New York ended up ahead of the entire trade on color matching. > "We were one of the first paint stores in the country to use a photospectrometer to analyze paint and color match!" Paint is an industry that adapts slowly, so a store with that history was always going to be curious about state-of-the-art software rather than suspicious of it. When Rundoo turned up, the decision fit the pattern of everything Purcell's had done before it. ## The point of sale that insisted on its own computers The system they were leaving had become difficult to manage on several fronts. It was antiquated and inflexible, it required particular computers and particular credit card machines, and the relationship with the provider had thinned out to nothing much at all. > "We didn't feel the sense of partnership that I've come to value more and more over time." Partnership is not an abstraction for a small business that has had to stay nimble through a pandemic, a shifting industry, and customers who keep changing what they want. What Purcell's found at Rundoo was scrappiness and client service, and a salesperson who brought great energy and a collaborative spirit to the conversation, enough to convince Todd that this software could deliver something to his own customers. Some features were not there yet, and Todd was clear-eyed about that, which makes what came next the more interesting part. > "Though some features were missing, the team was ready and willing to grow with us over time, which meant much more to us." ## All about speed Since the switch, the day-to-day has gotten quicker in the places where quickness counts. Colors and customer data come back through search in a keystroke or two, formulas go straight to the computer, and the Staff app shows sales as they happen instead of at the end of the night. Todd has a particular fondness for the screen interface and for the way new tabs open on their own, so that clicking into a product from a sale no longer costs him his place and a hunt to find that sale again. A recent update added a cancel button for credit card transactions, which sounds like a small thing until you are the one standing at a counter waiting for a machine to finish having its thoughts. > "Anyone working the counter and using the POS for customers loves Rundoo." ## A standing meeting on the calendar Purcell's back-office team meets weekly with Rundoo's Client Success team to talk through what the store is running into on the floor, which turns scattered complaints into a prioritized list and turns that list into product work. Improved statement designs and job account functionality are both coming out of those conversations. A store that bought a photospectrometer before almost anyone else in the country was never going to settle for software that told it to wait. Nearly fifty years in, the boy who was told he was not needed runs the place, and the newest thing in the building is still the point of sale. ![Todd Halbig](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/clients/purcells-owner.png) Todd Halbig Owner, DeWitt, New York Share this story [← All client stories](/clients/index.md) Suppliers & partners [Benjamin Moore](/partners/benjamin-moore/index.md) [AllPro](/partners/allpro/index.md) PPG True Value ## Recommended reading [![Ordering from Bradley Caldwell, PACOA, and your farm-and-home distributors](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/articles/pos-for-bradley-caldwell-pacoa-dealers-thumb.png) ### Ordering from Bradley Caldwell, PACOA, and your farm-and-home distributors How farm, feed, and pet-supply stores that buy from Bradley Caldwell, PACOA, Wallace, and Orgill turn distributor ordering into a search and a scan instead of a portal and a clipboard.](/insights/pos-for-bradley-caldwell-pacoa-dealers/index.md) [![Net-30 without the headache: contractor charge accounts for paint stores](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/articles/contractor-charge-accounts-paint-stores-thumb.png) ### Net-30 without the headache: contractor charge accounts for paint stores Contractor charge accounts are the financial backbone of a paint store, and doing them right means house accounts, per-customer pricing, clean statements, real aging, and a way for painters to pay from their phone instead of the shoebox-and-spreadsheet workaround a general POS forces on you.](/insights/contractor-charge-accounts-paint-stores/index.md) [![Farm accounts, seasonal terms, and getting paid at harvest](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/articles/farm-charge-accounts-and-seasonal-terms-thumb.png) ### Farm accounts, seasonal terms, and getting paid at harvest How farm and feed stores run charge accounts on the growing calendar, from house accounts and per-customer pricing to statements, aging, and seasonal terms that let producers pay after harvest.](/insights/farm-charge-accounts-and-seasonal-terms/index.md) ## More paint stores on Rundoo [### AllPro Paint Atlanta, Georgia](/clients/allpro-paint/index.md) [![Alpine Design Co.](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/clients/alpine-design-co/go-live-day-signed-shirt.jpg) ### Alpine Design Co. Cornwall, Ontario](/clients/alpine-design-co/index.md) [![Andriot's Paint & Flooring](https://pub-5247264bd04e4ebeaecbbedb3bebb9f8.r2.dev/static/images/clients/andriots-paint-flooring-and-blinds-golive.jpeg) ### Andriot's Paint & Flooring Shelbyville, Kentucky](/clients/andriots-paint-flooring-and-blinds/index.md) ## Keep exploring Rundoo [### Rundoo for paint stores See how the platform is built for a store like this one.](/industries/paint/index.md) [### Tour the product POS, inventory, payments, and AI in one system. See what runs the counter.](/product/index.md) ## See Rundoo run a store like yours Book a demo and we will walk you through how Rundoo works for a store like yours, at your pace and on the questions that matter to you. [Book a demo](/signup/index.md) [(312) 319-1142](tel:3123191142)