Berry's Hardware & Home Center

Switching your point-of-sale system is stressful under the best conditions. You are migrating years of customer data, product catalogs, and pricing rules while still running a business that cannot pause for the transition. Most store owners wait for a quiet stretch to make the move, and understandably so.

Brandon Berry didn't get a quiet stretch, and he went live anyway, because by the time disaster struck he already trusted the team behind the implementation.

The Collapse

In late January 2026, during the final stretch of Rundoo implementation, the roof of Berry's Hardware in Dumas, Arkansas collapsed. A 60-foot section of the building gave way, taking out 4,500 square feet of retail space, destroying merchandise, smashing shelving, and flooding the floor.

Yes, that is a 60-foot hole in the roof. Yes, they still went live on time.

The store could not open normally. Brandon and his father Tommy improvised by serving customers at the door while staff retrieved items from the undamaged sections of the building. Insurance was filed, contractors were called, and the timeline for a full rebuild stretched to months.

The Rundoo go-live was scheduled for February 2nd, less than a week away.

The Decision

Brandon had been working with his Rundoo implementation lead, Humberto Rodriguez (pictured below!), since December. Over the course of eight training sessions, Humberto had walked Brandon and Tommy through every layer of the system, from point-of-sale basics and accounts receivable to EDI ordering, staff permissions, and inventory counts. By the time the roof collapsed, Brandon had spent enough hours with Humberto to know exactly how the team operated: methodically, responsively, and with a plan for every contingency.

So when the building fell apart, Brandon's confidence in the implementation team did not. He made the call to stay on schedule.

The Implementation

Humberto kept the timeline. The data migration was clean because the team had been meticulous about it for weeks: they swapped product IDs to vendor SKUs so the staff could find items by the codes they already knew, they caught a tax rate discrepancy before it hit live receipts, and they updated the store name on every printed document to reflect the new "Berry's Hardware" branding. A final data pull was carefully timed to ensure that recent customer charges carried over without gaps, and Humberto scheduled a 6:30 AM meeting on go-live morning to walk through everything one last time before the doors opened.

Berry's Hardware went live on Rundoo on February 2, 2026, on schedule, with a tarp where part of the roof used to be.

"The implementation team was phenomenal. Humberto in particular deserves a raise!"

The Result

The go-live held. The data migrated. The printers printed. The orders flowed electronically to Orgill. And the store kept serving customers, at the door, through a building under reconstruction, on a system that had been live for less than a week.

What makes Berry's story worth telling is what the go-live survived. If Rundoo's implementation team can launch a store that is literally missing its roof, with a family operating out of the remaining half of the building and serving customers at the threshold, it can launch anywhere. Brandon did not wait for perfect conditions because he did not have to.