# Implementation Manager > https://rundoo.ai/careers/implementation-manager/ GTM # Implementation Manager Chicago FullTime Remote OK [Apply now](https://jobs.ashbyhq.com/Rundoo/cf5f6f4a-79ec-452d-a616-2f690aba5357) ## About Rundoo ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. ## **About the role 💼** As an Implementation Manager at Rundoo, you will lead clients through the entire implementation process, from initial sign-up to steady state, where they are fully transitioned to general support. You will be responsible for ensuring a smooth and efficient onboarding experience, working closely with both clients and internal teams to drive successful outcomes. You’ll report to Rundoo’s Head of CX, Vidhan and work closely with a team of peers on the implementation team who do the same role. You’ll also collaborate closely with our sales team and client success team to ensure a clean and efficient client handoff between teams. This role is ideal for someone who thrives on building lasting customer relationships and growing with a fast-paced startup. ## What you’ll do as an Implementation Manager at Rundoo 🗒️ * **Project manage the full implementation process**: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team. * **Build strong client relationships**: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience. * **Partner with sales development and customer success teams**: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success. ## **Requirements ☑️** * **Excellent communicator** with a track record of building strong, consultative customer relationships * Experience in **project management** with exceptional **attention to detail** * **Problem solver** who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process. * **Ability to become an industry expert** through working with clients, consulting with experts on our team, and independent learning * Valid U.S. driver’s license * Comfortable with travel + At maximum: 1-2x a month, 1-3 days at a time * Work in our River North office in Chicago 4x/ week. ## Bonus points 🌟 * Familiarity with or experience in **paint and hardware**, **building materials**, **construction supply**, or related industries. * Comfortable **adapting** to a dynamic environment where priorities may shift and new challenges arise regularly. * Prior experience in education. * Experience **driving change with customers** adopting new workflows or systems. ## Interview Process 🎤 1. **Intro Call (20 minutes, remote)** – An introductory call with Shannon to learn more about each other. 2. **Round 1 (30 minutes, remote)** – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions. 3. **Round 2 (1 hour, remote)** – 1. **Session Agenda:** 1. Meet the team - Meet with Viviana and Jason 2. Activities **Part 1: Simulate a sales → Implementation handoff call** A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients. **Part 2: Product Training** We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed. 3. Coffee / meal with the team in Chicago 4. **Final Call (15 minutes, remote)** – Conversation with our CEO, Nick. 5. **Reference check** 6. **Offer** ## About the team 👥 * [**Jason**](https://www.linkedin.com/in/jason-webb-274228342/) - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo. * [**Viviana**](https://www.linkedin.com/in/viviana-renteria-quintero) -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years. * [**Humberto**](https://www.linkedin.com/in/humberto-rodriguez--/) - Business and Information Technology specialist with 8 years of hardware store and ERP system experience. * [**Lej**](https://www.linkedin.com/in/lejwilliams/) - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation. * [**Leslie**](http://linkedin.com/in/leslieb-) **-** Recent MBA grad with about 10 years in various Ops and Implementation roles at startups, always looking for my next build. Additional Rundoo Team Members you’ll be working closely with: 1. [Vidhan](https://www.linkedin.com/in/vidhanagrawal/) (Head of CX) 2. [Matt](https://www.linkedin.com/in/matthew-kestufskie/) (Head of Sales) 3. [Claire](https://www.linkedin.com/in/claire-byrne-2136231b/) (Head of Client Success) 4. [Robbie](https://www.linkedin.com/in/robert-lamb-033673358/) (Client Success Manager) ## Compensation 💵 * **Salary**: $86,000 - $111,000 annually * **Equity**: $16,735 - $17,530 initial grant value, vesting over 4 years ## Benefits 🏋️ * Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents) * Life insurance * 401k with Betterment * Unlimited PTO with 10 company paid holidays * In-office gym * Daily team lunches * Learning materials and audiobook subscriptions ### About our founders 🌲 1. [Andrew](https://www.linkedin.com/in/beckman-andrew/) (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 2. [Nick](https://www.linkedin.com/in/hershey-nick/) (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 ### How we've fundraised 💰 We've raised $18m across three rounds: 1. A $2m pre-seed led by [Kent Bennett](https://www.bvp.com/team/kent-bennett) at [Bessemer](https://www.bvp.com/) with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by [Caitlin Bolnick Rellas](https://www.crv.com/team/caitlin-bolnick-rellas) at [CRV](https://www.crv.com/). 3. An $11m series A led again by Bessemer and CRV. [Apply for this position](https://jobs.ashbyhq.com/Rundoo/cf5f6f4a-79ec-452d-a616-2f690aba5357) Role details Location Chicago Type FullTime Department GTM Compensation $82,000 – $111,000 • $16,735 – $17,530 Equity • Vesting over 4 years [Apply](https://jobs.ashbyhq.com/Rundoo/cf5f6f4a-79ec-452d-a616-2f690aba5357)